Student Complaints – Compliance

mg冰球突破豪华版下载致力于通过学院公告和行为准则中概述的内部流程和程序解决正式的学生投诉. 学生应利用这些程序及时解决问题和/或投诉，以便学院能够及时解决.

根据1965年《mg冰球突破豪华版下载》第四章，mg冰球突破豪华版下载参与了联邦学生经济援助计划，因此被要求:“根据要求，向任何入学或未来的学生提供审查。, 描述该机构的认证及其国家的文件副本, Federal, or tribal approval or licensing. 该机构还必须向其学生和潜在学生提供联系信息，以便向其认证机构、州批准或许可实体以及任何其他相关的州官员或机构提交投诉，这些机构将适当处理学生的投诉.”  

To comply with this requirement, mg冰球突破豪华版下载向我们的准学生和在校生提供以下信息:  

Academic Grade Appeal | Academic Honesty | Americans with Disabilities Act | Code of Conduct  | Harassment or Discrimination | Title IX | Family Educational Rights and Privacy Act (FERPA) | Campus Safety and Security Report

在不太可能的情况下，学生的问题不能由mg冰球突破豪华版下载解决, 学生可以向学院和大学评估办公室投诉, New York State Education Department. 只有在mg冰球突破豪华版下载没有回应学生投诉解决方案的情况下，才应联系该办公室.  Contact information is listed below:

Office of College and University Evaluation
New York State Education Department
Address:
5 North Mezzanine
89 Washington Avenue
Albany, NY 12234
Phone: (518) 474-3852
Website: www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html 

学生也可以向中部州高等教育委员会提出尚未解决的投诉, Elmira College’s regional accrediting agency, once all other avenues have been exhausted.  Contact information is listed below:

Middle States Commission on Higher Education
Address:
3624 Market Street
2nd Floor West
Philadelphia, PA 19104
Phone: (267) 284-5000
Email: info@msche.org
Website: www.msche.org 

Distance Learning Complaint Process

Elmira College is approved by New York State to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). 州外学生(在mg冰球突破豪华版下载完成课程时居住在另一个州的个人)希望通过远程学习完成课程, 应该被告知，mg冰球突破豪华版下载是合法授权提供高等教育指导，我们的计划是可媲美的那些成员国, districts, and territories. 这一自愿协议表明，mg冰球突破豪华版下载的高等教育远程教育计划是基于州际标准和法规. 

Complaint Process for Out-of-State Students -mg冰球突破豪华版下载致力于通过内部流程和程序解决正式的学生投诉. 学生应利用这些程序及时处理投诉，以便学院能够及时解决. Information regarding our internal complaint procedures can found on the Student Consumer Information page. 学生在参加纽约州/NC-SARA之前应遵循内部机构程序.

Examples of issues that impact consumer protection include, but are not limited to recruitment or marketing materials; job placement data; tuition, fee, or financial information; information pertaining to admission requirements; institutional accreditation; and information regarding the transfer of course credits to other institutions. 

如果内部投诉过程没有以解决方案结束, the student should follow the SARA Student Complaint Process. Students may also contact the SARA State Portal Entity: 

Contact: Andrea Richards
Title: Supervisor of Higher Education Programs
Phone: (518) 474-1551
Email: IHEauthorize@nysed.gov
Address:
New York State Education Department
89 Washington Ave
Albany, NY 12234

Additional information is available at:
NYSED Complaint Procedure  
Middle States Commission on Higher Education: Complaints 

Procedure for Filing Complaints

mg冰球突破豪华版下载致力于调查学生在远程教育课程中提出的消费者保护问题, 包括但不限于广告的真实性和与课程相关数据的准确性, job placements, tuition, fees, and financial aid. 

学生应向研究生和专业学习顾问提出投诉 graduate@alphadogfilmes.com or (607) 735-1719, 谁会提供适当的程序步骤或提出建议，协助学生解决投诉, 其中可能包括建议学生通过电子邮件向研究生和专业研究主任表达他们的投诉 arittenberger@alphadogfilmes.com in a written statement describing the nature of the complaint. The Director will either make a decision that is communicated in writing, or forward the complaint to an appropriate individual, college official, or committee. 如有必要，可要求与投诉有关的其他个人提供资料. The outcome will be documented and communicated to the student. 

如果投诉是针对研究生和专业研究主任提出的, the complaint should be submitted directly to the Provost at pireland@alphadogfilmes.com or (607) 735-1804.